The operator of the online store (hereinafter referred to as the “E-shop” or “Online Store”) located on the internet domain conceptstory.sk (hereinafter referred to as the “Internet Domain”) is:

OPERATOR:

Business name: prezem s.r.o.
Registered office: Wolkrova 25, 85101 Bratislava
Company ID (IČO): 55856772
Tax ID (DIČ): 2122111574
Registered at: Municipal Court Bratislava III, Section: Sro, File No.: 173688/B
Tel.: +421 903 926 215
E-mail: info@prezem.sk

BUSINESS PREMISES ADDRESS:

Concept Story
Lazaretská 2408/31
811 09 Bratislava

Supervisory authority: Slovak Trade Inspection, Prievozská 32, 820 07 Bratislava
(hereinafter referred to as “prezem s.r.o.”)

These General Terms and Conditions (“Terms”) govern the rights and obligations of you, as the buyer, and us, as the seller, arising from contractual relationships concluded through the E-shop.

All information regarding the processing of your personal data is contained in the Privacy Policy available at https://conceptstory.sk/en/privacy-policy/.

The complaint procedure is governed by our Complaints Policy. The full text of the Complaints Policy is available at https://conceptstory.sk/en/complaints-procedure/.

1. Definitions of Certain Terms

You means a natural person who does not act within the scope of their business activity, employment, or profession when purchasing goods through our E-shop and who is referred to by law as the buyer.

We means the company prezem s.r.o., referred to by law as the seller.

Price means the financial amount you will pay for the Goods.

Delivery Price means the financial amount you will pay for delivery of the Goods, including the cost of packaging.

Total Price means the sum of the Price and the Delivery Price.

VAT means value added tax under applicable legal regulations.

Invoice means the tax document issued in accordance with the Value Added Tax Act for the Total Price.

Order means your irrevocable proposal to conclude a Contract for the purchase of Goods with us.

Goods means all products available for purchase through the E-shop.

Quality Categories of Goods are classifications into which Goods may be placed, describing their characteristics, condition, and degree of wear in the case of used Goods.

Quality Category 1: Goods in this category are marked as “Condition: 1” and have no visible defects or signs of wear. The buyer may file a complaint only if the goods do not meet the quality standards normally expected of new goods.

Quality Category 2: Goods in this category are marked as “Condition: 2” and may show normal signs of wear resulting from previous use. Such defects should not significantly affect the functionality of the goods. The seller is not liable for defects caused by use or wear.

Quality Category 3: Goods in this category are marked as “Condition: 3” and may have visible defects or defects that may affect functionality. The buyer will be informed of these defects through the product description on the E-shop or by email prior to confirmation of the order. In the case of such goods, the seller undertakes to inform the buyer of all known defects prior to concluding the contract. The buyer may file a complaint if the actual defects exceed those previously disclosed.

User Account / Registration means an account created on the basis of information provided by you that enables the storage of entered data and the history of ordered goods and concluded contracts. Registration in the E-shop is voluntary and free of charge. Customers may browse the E-shop freely without any registration.

Contract means the purchase contract concluded on the basis of a properly completed Order submitted through the E-shop and is concluded at the moment you receive confirmation of the Order from us.

2. Introductory Provisions

  1. Goods may only be purchased through the web interface of the E-shop.
  2. When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. The information you provide when ordering Goods will therefore be considered accurate and truthful.
  3. The contracting parties agree that by submitting an order via the electronic form of the online store, the Customer confirms and agrees that these General Terms and Conditions and the Complaints Policy of the online store (hereinafter referred to as the “Complaints Policy”) shall apply to all legal relationships arising or potentially arising between the buyer and the seller in connection with the purchase of goods through the online store, in particular to the rights and obligations arising from the purchase contract concluded between the buyer and the seller.

3. Ordering Goods and Conclusion of the Purchase Contract

  1. The Contract is concluded remotely via the E-shop. You bear the costs of using remote communication means. However, these costs do not differ from the basic rate you pay for using these means (in particular for internet access), and therefore you should not expect any additional costs from us beyond the Total Price. By submitting an Order, you agree to the use of remote communication means.
  2. In order to conclude the Contract, you must create an Order proposal within the E-shop. The proposal must contain the following information:
    1. Information about the Goods being purchased (in the E-shop you select the Goods you wish to purchase by clicking the “Add to Cart” button);
    2. Information about the Price, Delivery Price, VAT, the method of payment of the Total Price, and the requested delivery method of the Goods. These details are entered during the creation of the Order proposal within the E-shop interface. Information about the Price, Delivery Price, VAT and Total Price will be displayed automatically based on the Goods selected and the delivery method chosen;
    3. Your identification details necessary for delivery of the Goods, in particular your name, surname, delivery address, telephone number and email address.
  1. During the creation of the Order proposal, you may review and modify the entered data until the Order is created. After reviewing the data, you create the Order by clicking the “Order with obligation to pay” button. Before pressing this button, you must confirm that you have read and agree with these Terms; otherwise it will not be possible to submit the Order. A checkbox is provided for this purpose. After clicking the “Order with obligation to pay” button, all entered information will be sent directly to us. We will inform you of receipt of the Order by sending a message to the email address specified in the Order.
  2. If you order used Goods, such Goods may be classified into one of the Quality Categories describing their characteristics, condition and wear. The Quality Category is indicated in the product description. In the case of used clothing, it is necessary to wash and, where appropriate, iron the Goods before use. Used Goods are not purchased directly from the manufacturer and therefore we cannot guarantee their authenticity.
  3. By submitting the Order, you confirm that you have had the opportunity to familiarize yourself with:
    1. the characteristics and condition of the Goods;
    2. the Total Price that you are required to pay to the seller.
  1. We will confirm your Order as soon as possible after it has been delivered to us by sending a message to the email address provided in the Order. The confirmation will include a summary of the Order and these Terms. The Contract between you and us is concluded upon confirmation of the Order by us. The Terms effective on the date of the Order form an integral part of the Contract.
  2. There may be situations in which we are unable to confirm your Order, particularly where the Goods are unavailable or where you order a quantity exceeding the permitted limit. Information about the maximum number of items available for purchase will always be provided in advance within the E-shop. If any reason arises preventing confirmation of the Order, we will contact you and send you an offer to conclude the Contract in a modified form. The Contract is concluded once you confirm our offer.
  3. If a clearly incorrect Price is displayed in the E-shop or in the Order proposal due to a technical error, we are not obliged to deliver the Goods at that Price even if you have received Order confirmation and the Contract has been concluded. In such a case we will inform you without delay and send you an offer to conclude a new Contract with corrected terms. The new Contract is concluded when you confirm our offer. If you do not confirm the offer within 3 days, we are entitled to withdraw from the Contract. An obvious pricing error includes, for example, a situation where the price significantly deviates from the usual price charged by other sellers or where a digit is missing or added.
  4. Once the Contract is concluded, you are obliged to pay the Total Price.
  5. If you have created a User Account, you may place Orders through it. In such case you must still verify the accuracy and completeness of the pre-filled data. The Order creation process remains the same as for customers without a User Account, but the advantage is that your identification details do not need to be entered repeatedly.
  6. In certain cases we may allow discounts to be applied when purchasing Goods. To obtain a discount, you must enter a valid discount code into the designated field in the Order proposal. If you do so, the Goods will be provided at the discounted price.
  7. In certain cases we may offer a discount on the Delivery Price. To obtain such a discount, you must enter a valid discount code in the Order proposal or meet the conditions for free delivery listed on our page “Free Delivery Conditions”. This page also lists all delivery methods eligible for free shipping. If the conditions are met, the Delivery Price will be reduced or waived entirely.
  8. Promotional campaigns and gifts
    • Within selected marketing campaigns, the Buyer may receive a free gift with purchase (“Gift”) if the Buyer meets the conditions of the promotion specified for the particular product or within the E-shop. The conditions of the promotion are briefly stated directly on the product page (e.g. “Buy 3 items and receive a gift”).
    • The Gift is automatically added to the cart only if it is listed as “in stock” at the time the order is created. If the Gift is not available at that moment, it will not be added automatically and the Buyer has no claim to its delivery.
    • Inventory records for Gifts may vary between the Seller’s individual locations or warehouses. It may occur that the Gift is added to the cart but subsequently cannot be physically delivered due to depletion of stock. In such case the Buyer will be informed and the Gift will not be delivered. The Buyer is not entitled to compensation, a discount, or any other substitute performance.
    • The Gift is not part of the Purchase Price nor the subject of the Purchase Contract. Failure to deliver the Gift does not affect the validity of the Contract or the Buyer’s obligation to pay the Total Price for the ordered Goods.
    • The Seller reserves the right to modify, suspend or cancel the provision of Gifts at any time without prior notice. Such changes do not affect Contracts already concluded in which the Gift was properly added to the cart as “in stock”.
    • If the Buyer withdraws from the Contract or returns part of the goods on the basis of which the Gift was granted, the Buyer is obliged to return the Gift as well in undamaged condition. If the Gift is not returned, the Seller is entitled to claim payment for the Gift in the amount of its usual price at the time of return.
    • The Gift offer is valid only while stocks last. Once the Gift is no longer available, the promotion is considered terminated even if it remains displayed on the E-shop. In such case the Buyer is not entitled to compensation or any alternative benefit.
    • The Gift cannot be exchanged for financial compensation, a discount, or any other form of compensation.
    • Gifts are provided free of charge and are not subject to the same warranty conditions as purchased goods. Gifts cannot be claimed for ordinary or minor defects that do not substantially affect their functionality or value. The Seller provides a warranty for the Gift only to the extent explicitly stated for the specific Gift.

4. User Account

  1. Based on your registration in the E-shop, you may access your User Account.
  2. When registering a User Account, you are obliged to provide all required information correctly and truthfully and to update it in case of any changes.
  3. Access to the User Account is secured by a username and password. You are obliged to maintain confidentiality regarding these access credentials and not disclose them to any third party. We bear no responsibility for misuse of these credentials.
  4. The User Account is personal and you are not entitled to allow third parties to use it.
  5. We may cancel your User Account, particularly if you have not used it for more than one year or if you breach your obligations under the Contract.
  6. The User Account may not be available continuously, particularly with regard to necessary maintenance of hardware and software systems.

5. Pricing, Payment and Delivery Terms

  1. The Seller is a VAT payer.
  2. The Price is always stated within the E-shop, in the Order proposal and in the Contract. In the event of a discrepancy between the Price listed with the Goods in the E-shop and the Price stated in the Order proposal, the Price in the Order proposal shall prevail, which will always correspond to the Price in the Contract. The Order proposal also specifies the Delivery Price or the conditions under which delivery is free.
  3. All prices listed in the order and in the E-shop are final and include all taxes. The price does not include the cost of delivery.
  4. The Total Price includes all fees imposed by applicable legal regulations.
  5. Promotional prices are valid until the date stated in the E-shop or until stocks are exhausted. Any additional discounts provided beyond those listed for individual products, individual customer discounts, or other discounts cannot be combined.
  6. Payment of the Total Price will be required after the Contract has been concluded and before the Goods are delivered. The Total Price may be paid by the following methods:
    1. Bank transfer. Payment instructions will be sent in the Order confirmation. In the case of payment by bank transfer, the Total Price is due within 2 days.
    2. Online card payment / Google Pay / Apple Pay / PayPall. In this case the payment is processed via the payment gateway GP webpay od Global Payments s.r.o.
    3. Cash or payment card upon personal collection at our premises. In such case the Total Price is payable upon receipt of the Goods.
  1. We do not charge any fee for processing payments. However, the entity through which the payment is made may charge its own fees (e.g. bank transfer fees).
  2. Payments may be made only in EUR.
  3. An Invoice will be issued in electronic form after payment of the Total Price and sent to the email address provided in the Order. The Invoice will also be physically attached to the Goods and will be available in your User Account if one has been created.
  4. Ownership of the Goods passes to you only after the Total Price has been paid and the Goods have been received. In the case of bank transfer, payment is considered completed when the funds are credited to our account; in other cases at the moment the payment is made.
  5. The Goods will be ready for collection immediately after notification by email or SMS, usually within 96 hours or within the period specified in the informational email.

6. Delivery of Goods

  1. The Goods will be delivered according to your choice, and you may select from the following options:
    1. personal collection at our premises at Lazaretská 2408/31, 811 09 Bratislava;
    2. delivery via the courier company Packeta (delivery to the specified address or collection point).
    3. delivery via the courier company GLS (delivery to the specified address or collection point).
  2. Goods may be delivered only within the Slovak Republic, the Czech Republic and Austria.
  3. In general, the delivery time is within 7 days from the date the Order is confirmed and payment is received, but no later than 30 days from the date the Contract is concluded.
  4. When receiving the Goods from the carrier, you are obliged to check the integrity of the packaging and immediately report any damage to the carrier and to us.
  5. You are obliged to accept the Goods at the agreed place and time. If you fail to accept the Goods, we will inform you by email where you may collect them, including the period for collection.
  6. If delivery must be repeated for reasons on your side, you are obliged to reimburse us for the costs associated with repeated delivery.
  7. The risk of damage to the Goods passes to you at the moment you take possession of them.
  8. We are not responsible for delayed delivery caused by the courier or by an incorrectly stated delivery address.

7. Rights arising from liability for defects

  1. Introductory provisions on liability for defects
    1. We undertake to deliver the Goods to you in the declared quality, quantity, and free of defects.
    2. Used goods are divided into Quality Groups that inform about the level of wear and possible defects. We are not liable for defects of which you were informed in advance by the classification of the Goods into the respective Quality Group or those stated in the product description on the E-shop. 
    3. We are liable for defects that the Goods have at the time of their receipt. In the case of used Goods, we are not liable for defects caused by their use or wear. In the case of Goods sold at a lower price, we are not liable for defects for which the lower price was agreed.
    4. The general warranty period is 24 months and begins on the day the Goods are received.
    5. If the buyer is a consumer (a natural person who does not act within the scope of their business activity, employment, or profession), a warranty period of 12 months is provided for all used goods unless otherwise stated for the Goods, and the procedure follows the Consumer Protection Act and the Civil Code.
    6. If the Goods are replaced, the warranty period starts again from the moment you receive the new Goods.
    7. Your rights arising from liability for defects of the Goods for which the warranty period applies will expire if you do not exercise them within the warranty period. However, rights arising from liability for defects in Goods that spoil quickly must be exercised no later than the day following the purchase; otherwise, your rights expire.
  2. We guarantee that at the time of transfer of the risk of accidental damage and accidental deterioration of the Goods pursuant to Article 6.7 of the Terms, the Goods are free of defects, in particular that:
    1. they have the properties that we agreed upon with you, and if not expressly agreed, then those that we stated in the description of the Goods, or those that can be expected with regard to the nature of the Goods;
    2. they are suitable for the purposes we stated or for purposes that are usual for this type of Goods;
    3. they correspond in quality or design to the agreed sample if the quality or design was determined according to a sample;
    4. they are in the appropriate quantity and weight;
    5. they meet the requirements imposed on them by special legal regulations;
    6. they are not encumbered by the rights of third parties.
  1. Conditions for exercising rights arising from liability for defects (complaints)
    1. The complaint procedure is governed by our Complaints Policy. The wording of the Complaints Policy is available in the e-shop at https://conceptstory.sk/en/complaints-procedure/ and will be sent to you together with the Order confirmation.
  2. We hereby properly informed you about your rights arising from § 622 and § 623 of Act No. 40/1964 Coll., the Civil Code. By concluding the Contract, you confirm that you had the opportunity to read the conditions of the Goods complaint procedure.

8. Information on the customer’s right to withdraw from the contract

  1. Withdrawal from the Contract, i.e., termination of the contractual relationship between us and you from its beginning, may occur for the reasons and in the ways specified in this article, or in other provisions of the Terms where the possibility of withdrawal is expressly stated.
  2. If you are a consumer, i.e., a person purchasing Goods outside the scope of their business activity, you have the right under § 7 of the Consumer Protection Act for Distance Selling to withdraw from the Contract without giving any reason within 14 days from the date of delivery of the Goods. If we have concluded a Contract whose subject is several types of Goods or delivery of several parts of the Goods, this period begins on the date of delivery of the last part of the Goods. If we concluded a Contract under which we will supply the Goods to you regularly and repeatedly, the period begins on the date of delivery of the first delivery. You may withdraw from the Contract by any demonstrable means (in particular by sending an email or a letter to our addresses listed in our identification details). You may also use the model withdrawal form provided by us, which forms Annex No. 1 to the Terms.
  3. However, even as a consumer you cannot withdraw from the Contract in cases where the subject of the Contract is:
    1. the sale of Goods whose price depends on fluctuations in the financial market that we cannot influence and which may occur during the withdrawal period;
    2. the sale of alcoholic beverages whose price was agreed at the time of conclusion of the Contract, while their delivery may take place no earlier than 30 days and their price depends on market price fluctuations that we cannot influence;
    3. the sale of Goods made according to your special requirements, custom-made for you, or Goods specifically intended for one consumer;
    4. the sale of Goods that are subject to rapid deterioration or spoilage and Goods that have been inseparably mixed with other goods after delivery;
    5. the sale of Goods sealed in protective packaging that is not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery;
    6. the sale of audio recordings, video recordings, audiovisual recordings, or computer software sold in protective packaging if the original packaging has been opened;
    7. the sale of periodical press except for sales under a subscription agreement and the sale of books not supplied in protective packaging;
    8. the provision of electronic content not supplied on a tangible medium if it was delivered with your prior express consent before the expiry of the withdrawal period and we informed you that you do not have the right to withdraw from the Contract.
  1. The withdrawal period according to Article 8.2 of the Terms is considered observed if you send us the notice of withdrawal from the Contract during this period.
  2. In the event of withdrawal from the Contract, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was paid or to the account specified in the withdrawal notice. However, the amount will not be returned before the Goods are returned to us.
  3. In the event of withdrawal from the Contract according to Article 8.2 of the Terms, you are obliged within 14 days from the withdrawal to send the Goods to us, hand them over to us, or to a person authorized by us to receive the Goods, while you bear all fees and costs associated with returning the Goods to us. The deadline is considered met if the Goods are handed over for transport no later than the last day of the deadline. We are not responsible for any loss or damage of the shipment during transport. Returned shipments will not be accepted if sent cash on delivery. You must return the Goods to us in the condition in which they were delivered to you. The returned Goods must especially contain all parts, must be undamaged and unused, clean, must contain instructions for use and other supplied documentation; in the case of clothing, it must contain the original labels (tags) that were not removed from the clothing. The Consumer must send or deliver the Goods exclusively to the address of our establishment stated in these Terms and Conditions; sending the Goods to post office boxes, pick-up points, parcel lockers, boxes, or similar collection points is not permitted and such shipments will not be accepted by us.
  4. You are responsible for damage in cases where the Goods are damaged as a result of your handling beyond what is necessary to determine the properties and functionality of the Goods. In such a case, we will invoice you for the damage after the Goods are returned to us, and the due date of the invoiced amount is 14 days.
  5. We are entitled to withdraw from the Contract due to stock depletion, unavailability of the Goods, or if the manufacturer, importer, or supplier of the Goods agreed in the Contract has discontinued production or made significant changes preventing fulfillment of our obligations under the Contract, due to force majeure, or if even with all efforts that can reasonably be required from us we are unable to deliver the Goods within the period specified in these Terms. In such cases, we are obliged to inform you of this fact without undue delay and return the already paid Total Price for the Goods within 14 days from the notice of withdrawal from the Contract. The Total Price will be returned using the same method you used to pay it, unless we agree with you on another payment method without any additional fees.
  6. We are also entitled to withdraw from the Contract if you fail to collect the Goods within 5 working days from the day when you were obliged to collect them.  

9. Submission of suggestions and complaints

  1. As a consumer, you are entitled to submit suggestions and complaints in writing via email to: staznosti@conceptstory.sk. 
  2. We will inform you about the assessment of the suggestion or complaint by email sent to your email address.
  3. The supervisory authority is the Slovak Trade Inspection, Prievozská 32, 820 07 Bratislava.
  4. If you are not satisfied with the handling of your suggestion or complaint, you may also submit a request for inspection electronically via the platform available at https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

10. Alternative dispute resolution with consumers

  1. You have the right to contact us with a request for remedy via email sent to: staznosti@conceptstory.sk if you are not satisfied with how we handled your complaint or if you believe that we violated your rights. If we respond negatively to your request or do not respond within 30 days of sending it, you have the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as the “Entity”) according to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended (hereinafter the “Act on Alternative Dispute Resolution”).
  2. The entities are authorities and authorized legal persons according to § 3 of the Act on Alternative Dispute Resolution and their list is published on the website of the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
  3. You may submit the proposal in the manner specified in § 12 of the Act on Alternative Dispute Resolution.
  4. You also have the right to initiate out-of-court dispute resolution online via the ODR platform available at https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297 or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

11. Final provisions

  1. All written correspondence will be delivered to you by electronic mail. Our email address is listed in our identification details. We will deliver correspondence to your email address specified in the Contract, in the User Account, or through which you contacted us.
  2. The Contract may only be amended based on our written agreement. However, we are entitled to change and supplement these Terms; such change does not affect already concluded Contracts but only Contracts concluded after the effectiveness of the change. We will inform you about the change if we are to supply Goods to you regularly and repeatedly under the Contract. Information about the change will be sent to your email address at least 14 days before the change becomes effective. If we do not receive a termination of the concluded Contract for regular and repeated supply of Goods within 14 days after sending the notice of change, the new terms become part of our Contract and apply to the next delivery of the Goods following the effective date of the change. The notice period in case of termination is 2 months.
  3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor outages, etc.), we are not liable for damage caused as a result of or in connection with force majeure or unforeseeable events, and if such a situation lasts longer than 10 days, both you and we have the right to withdraw from the Contract.
  4. An annex to the Terms includes a model complaint form and a model withdrawal form.
  5. The Contract, including the Terms, is archived electronically by us but is not accessible to you. However, you will always receive these Terms and the Order confirmation with the Order summary by email, so you will always have access to the Contract even without our cooperation. We recommend always saving the Order confirmation and the Terms.
  6. No codes of conduct according to § 3 section 1 letter n) of the Consumer Protection Act for distance selling apply to our activities.
  7. These Terms come into effect on 20.11.2025. Updated 5.3.2026.

Annex No. 1 – Contract withdrawal form

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